Telehealth FAQ

 

I am interested in telehealth; how do I determine if it is an option for me?

We encourage you to discuss your interest in telehealth with your clinician during your next appointment to determine if this might be a fit for you. Currently telehealth is offered only for follow-up appointments, not first-time patients. If you do not currently have an appointment scheduled, please contact us at (352) 222-0427.

Will I still be required to come into the doctor’s office?

It is best to speak to your provider about the most effective plan for your care. We typically recommend that patients participating in Telehealth continue to see their provider face to face on a periodic basis. You and your provider can work together to determine a routine that works best for your specific needs.

Are telehealth video appointments HIPAA Complaint?

Psych Care ensures the interaction between the patient and clinician is completely secure and HIPAA compliant. The teleconferencing software encrypts all forms of data, including video and audio.

What Devices & OS Are Supported?

Windows

  • Windows 7 or later

  • 2GHz dual-core CPU for up to 3-way calls.

  • i5 or i7 CPU is recommended for group video calls.

Mac

  • OS X 10.11 or later

iOS

  • iOS 11 or later

  • iPad Air or newer

  • iPad Mini 2nd generation or newer

Android

  • Android 4.4 Kitkat or later

  • NEON compatible ARM processor or x86 processor

  • Dual core CPU

  • Amazon Fire phone and tablets 2014 or later

What Browsers Are Supported?

  • IE 11 (exclude IE in metro mode)

  • IE Edge

  • Chrome (latest version and previous version)

  • Firefox (latest version and previous version)

  • Safari (latest version and previous version, private mode is unsupported)

  • Internet Browser (default browser on some Android devices)